…the new American Customer Satisfaction Index (ACSI) report …
Google was the number one brand among portals and search engines in terms of customer satisfaction, according to the index. It received a score of 86 out of 100, making it one of the highest rated service company in all of the ACSI. It rose 10 percent in the past year.
…Apple took the top brand in the personal computer category for the fifth straight year, as Tom Krazit of CNET notes. The company bucked the downward trend of the rest of the industry to rise to a score of 85, a new all-time high for the category.
…PC List (score out of 100):
Apple: 85
Dell: 75
HP: 73
Gateway: 72
Compaq: 70
Portal and Search Engine List:
Google: 86
Yahoo: 77
MSN: 75
Ask: 74
AOL: 69
More… [photo: flickr/william holtkamp]
Technorati Tags: Google
0 Responses to “Google and Apple trounce rivals in satisfaction study”